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Q: What kind of businesses should use Klarion OrderTrax?
A: OrderTrax was originally written for Orthodontists, but there is nothing in the product that limits it
to that industry. Besides orthodontists, Klarion OrderTrax is used by fire stations, universities, and oral surgeons
in 5 countries. Anyone who has a need to create purchase orders and track the inventory they receive should use
this powerful product.
Q: What is the cost of Klarion OrderTrax?
A: Your first license costs $685 and each additional license is $250. This entitles you to free product
updates and product support for one year from the date of purchase. At the end of your one year license period
you may renew each individual license for $250. If you do not wish to renew your license, you may continue to
use your existing software indefinitely at no charge, but no support will be provided.
Q: What kind of free technical support do you offer?
A: We offer free telephone support; telephone toll charges, if any, are not included. Telephone support
is available Monday-Friday from 8 a.m. to 5 p.m. MST. For email support, we offer a 24-hour response time. Inquiries
should be sent to support@klarion.com. Our toll free telephone number is (877)-679-1748 in the U.S. / Canada or
+1 877 679 1748 for international locations.
Q: How many computers can I run Klarion OrderTrax on?
A: You can run Klarion OrderTrax on one computer or on serveral computers in a networked environment.
You must purchase one license for each version of Klarion OrderTrax that you plan to run simultaneously.
Q: What kind of computer do I need to run Klarion OrderTrax?
A: OrderTrax requires a personal computer capable of running Windows 95, 98, NT, or Windows 2000 with at
least 32 MB of RAM and at least 30 MB of available hard disk space.
Q: Does Klarion OrderTrax assist me in placing orders with vendors over the Internet?
A: OrderTrax ships with pre-configured links to many of the most common orthodontic and EMT vendor web sites.
At the click of a button, OrderTrax takes you to the selected vendors web site, making it easy to place orders
with that vendor. This feature requires an Internet connection.
Q: Does OrderTrax assist me in placing orders via E-mail?
A: Yes. Once you have created a purchase order, click the E-mail button and an E-mail message is generated
with your purchase order as an attachment. Since Klarion OrderTrax knows the vendor's email address and contact,
it generates a message for you and addresses the email to the proper contact. Make any changes you want, then click
Send. This feature requires an Internet connection and an active email account.
Q: How will Klarion OrderTrax benefit my business?
A: The following is a quicklist of benefits:
- Records purchases made by your business.
- Tracks inventory currently in stock and on back order.
- Maintains a list of all vendors used by your business.
- Produces purchase order forms ready for submission by fax, email, or phone.
- Keeps a history of all orders previously submitted and assists you in filling
out future orders.
- When products are delivered, ordered items are added to your inventory at
the click of a button.
- Maintains a history of all changes to inventory.
- Generates printed reports that will help keep you organized.
- Tracks purchase budgets
- Eliminates concerns about employee turnover.
- Provides per item costs to enable price comparisons between vendors.
- Produce a variety of reports that assist you in managing your inventory
expenses.
- Budget expenditures for your entire office or by specific vendor.
Q: When did Klarion start business?
A: Klarion was founded in 1998 in Orem, Utah by an Orthodontist and a Software Engineer who recognized the
need for simplified methods of tracking purchases and inventory.
Q: How many customers do you have?
A: OrderTrax shipped on April 27, 2001. Customers include Orthodontic offices across the United States,
England and South Africa. We currently have over 80 customers using the product today.
Q: What is barcode support and why do I need it?
A: Barcoding is a technolgy for representing numbers in a machine readable format. Klarion OrderTrax produces
barcodes that identifies your inventory items for your computer. This allows you to easily modify your inventory
quatities without manually editing the quatities. For more information see barcodes.
Q: How do I set up Klarion OrderTrax on a network?
A: To run Klarion OrderTrax on a network you must have previously setup your computers in a networked environment.
All workstations must be able to access a shared hard drive on the server. Once you have this environment working
you are ready to begin your Klarion OrderTrax installation. Follow these steps:
1) Install Klarion OrderTrax on the shared driver on your server.
2) Install Klarion OrderTrax on a workstation where you wish to use OrderTrax.
Install it to the default location.
3) After installing on a workstation, start Klarion OrderTrax and click File|Open...
on the menu. Navigate to the server's shared drive and find the directory where OrderTrax was installed. Find
a file called OrderTrax.mdb and open it.
4) Click the yellow question mark on the Klarion OrderTrax main toolbar.
Verify that the line that says "Database:" shows the full path to OrderTrax.mdb on the server shared
drive. If it does, your workstation is properly installed. If it does not, repeat step 3 again.
5) Shut down Klarion OrderTrax on the current workstation and repeat steps
2 through 4 on every other workstation.
6) Your network installation is now complete. Remember that OrderTrax will
only allow you to run as many workstations simultaneouly as you have licenses. If you exceed the allowed license
usage, OrderTrax will prevent itself from starting.
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